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"Care in A&E"

About: Altnagelvin Area Hospital / Emergency department

(as a relative),

Dementia sufferer in their 90s, 31 hrs in A&E,  Altnagelvin -  care in resus excellent, care in A&E despicable and inadequate.

Senior staff and mds  were arrogant and lacked any effort of understanding and empathy. When presented with a safety situation of patient requiring toilet assistance, no assistance, even after 30 mins, even when patient tried to climb over safety rails on bed.

Nurse approached and told me they would get someone, no one came. When a doctor was asked if they could direct me to someone to ask for help, reply was they were busy doing a handover and I'll have to wait.

Is this all according to patients charter?

I observed a lot of people in all different colours of scrubs etc. even different colours for same professions, it used to be that you could tell the differences in staff -  ie nurses, doctors etc. In my view, all these colours may as well be called camouflage to hide behind.

I observed a lot of different workers all working independent with no sense of common aim, no collective responsibility, it felt like if it's not their job they have no responsibility for the situation.

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Responses

Response from Colleen Hamilton, Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital, WHSCT last week
Colleen Hamilton
Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital,
WHSCT

management duties

Submitted on 29/05/2025 at 18:10
Published on Care Opinion at 18:10


picture of Colleen Hamilton

Dear Macha

My name is Colleen Hamilton I am the Service Manager for Emergency Care in Altnagelvin. I am very sorry to hear about your experience in our department recently.

I would like to take this opportunity to discuss with your further, the worries or concerns that you have explained in your post, we can then look at your case in more detail and explore or develop any service improvement opportunities.

My email address is colleen.hamilton@westerntrust.hscni.net

Again I would like to apologies on behalf of our team the negative experience you had.

Best wishes

Colleen Hamilton

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