"It just gets worse!"

This practice has been almost impossible to get seen at for years, but with the new online system, it appears it's gotten even worse. I've waited over three hours after filling in the form in the Klinik system to be told to phone 111 for a changed skin lesion that meets the criteria for an urgent check. No doubt after phoning 111 I will be told to contact the GP. It can feel as if patients are just being sent around in circles trying to get help with genuine helath issues.