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"appauling service"

About: Saffron Road Surgery

Monday this week, tried to book an appointment with a GP, Wednesday still heard nothing, spent 45 minutes trying to phone the practice, to be told I would be contacted in three + days. Last year I tried to see a GP, both occasions I was diverted to a nurse, and told it was nothing to worry about. Third occasion when I finally saw a doctor, and I was seriously worried, I was referred and discovered I had cancer. This practice seriously need to gert their act together, and start putting the patients first. !!!

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Responses

Response from Saffron Road Surgery last week
Saffron Road Surgery
Submitted on 23/05/2025 at 15:29
Published on nhs.uk at 15:29


Dear Patient

My name is Samantha Herbert and I am the Patient Services Manager at the surgery. Unfortunately at the time of your review this system was not being monitored, please accept our apologies for not acknowledging your review before today.

If you still have concerns, please do not hesitate to contact the surgery.

Kind Regards

Samantha Herbert

Saffron Health Partnership

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