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"All this would not have progressed so well without her"

About: Holsworthy Hospital / Therapies

(as the patient),

I am writing to praise a member of staff, namely Lianne, lead clinician, Extended Scope Physio/Orthopedic Interface Service at the Holsworthy Hospital.

I have had a very long issue concerning my lower back which was diagnosed over 10 years ago, the condition has been getting progressively worst over time.

Having accessed numerous types of treatment over this time including, Osteopathy, Chiropractors, many drugs, intense physiotherapy and stays at facilities open to me through my precious employment as a Fire fighter. This included many hours and stays at specialist facilities they provided all to no avail.

I was referred eventually by my GP to the RDE at Exeter, after awaiting many months to be seen I was offered a consultation at the Holsworthy interface team and seen by Lianne, this is where the care I have received is exemplary.

I was seen very quickly by Lianne, she was understanding, empathetic, and most of all she understood!

Consequently I was referred an MRI, then a Caudal Epidural, all very quickly. This unfortunately was only beneficial for a short period, I have now been referred for surgery.

All this would not have progressed so well without Lianne, she made me feel comfortable within her care, always contacted when she said she would and returned my inquiries promptly.

Thank you Lianne for everything.

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Responses

Response from Beth Coggin, Care Group Support Manager, Therapies Team - Northern, Royal Devon University Healthcare NHS Foundation Trust last week
Beth Coggin
Care Group Support Manager, Therapies Team - Northern,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 29/05/2025 at 08:45
Published on Care Opinion at 10:41


Dear The Outdoor Swimmer,

Thank you for taking the time to share such thoughtful and feedback regarding the care you received from Lianne at the Orthopaedic Interface Service at Holsworthy Hospital.

We are truly pleased to hear that, after such a long and challenging journey with your condition, you finally felt listened to, understood, and supported in a meaningful way. Lianne’s dedication, empathy, and professionalism clearly made a lasting impression, and your words are a testament to the outstanding level of care she provides.

It’s particularly gratifying to know that her prompt and thorough approach helped move your treatment forward efficiently — from referral and diagnosis to further intervention — and that you felt consistently supported throughout.

I will personally ensure that Lianne receives the recognition she deserves for making such a positive difference!

Wishing you all the best with your upcoming surgery and continued recovery.

Kind regards

Beth Coggin

Therapies Business Support Manager

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