"No patience for the patient "

Thank you for your feedback, and I'm truly sorry to hear about your recent experience at our practice.

We sincerely apologise that your father felt rushed during his consultation, especially at such a sensitive and important time following his Parkinson’s diagnosis. We understand how vital it is for patients and their families to feel heard, supported, and given the time they need to ask questions and understand their care options fully.

It is also concerning to hear about the confusion around the Parkinson’s nurse referral. You are absolutely right to expect clear and coordinated information, and we’re sorry this was not the case. We would like review what took place to ensure patients aren't left feeling passed back and forth.

Please know that your feedback has been shared with the clinical team, and we would welcome the opportunity to make things right. If your father is open to it, we would be happy to arrange a follow-up appointment with additional time if needed, with a clinician who can go through his concerns more thoroughly. Our aim is always to provide care that is compassionate, clear, and patient-centered.

Thank you again for bringing this to our attention, and please don’t hesitate to contact the practice manager directly if you’d like to discuss this further.