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Knew she would be there at the end of the phone if needed

Posted By Minnie571

"Knew she would be there at the end of the phone if needed"

About: Mental health services / Adult mental health

(as the patient),

From childhood and abuse and this resulted in depressive state which required input form mental health service

Experienced the death of my husband my mental health required ongoing support via my CPN and G.P

I feel that CPN went above and beyond to support me and i have trust in my CPN that I could be open and honest about my feelings I knew that she would be there at the end of the phone if needed to speak to her outwith appointments she always made me feel normal and accepted

I did not feel that that there could have any improvements

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Responses

Response from Denise Symington, Patient Focus Public Involvement, Clinical Governance, NHS Western Isles last month
Denise Symington
Patient Focus Public Involvement, Clinical Governance,
NHS Western Isles

Lead Advisor to NHS Western Isles on Public Engagement and Service Change

Submitted on 28/05/2025 at 14:10
Published on Care Opinion at 14:10

picture of Denise Symington

Dear Minnie571

Thank you for taking the time to share your experience of the Community Mental Health Service.

I am glad that you have felt supported by your CPN throughout your involvement with the service, and that you feel you are always able to get the support you need when you need it.

I have passed on your kind words to the Team and I know how much they appreciate hearing from their clients.

Once again thankyou for taking the time to share your experience

kind regards

Denise Symington

Patient Focus Public Involvement

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