"Poor Communication"

My father went for an appointment at the Johnsons Hospital for a routine blood test, during this he had a 'funny turn' where he couldn't remember his name or where he lived. My dad was given several tests (urine, e.c.g or blood pressure). My mum was called to the hospital and later he was given the OK to go home and told to make an appointment at the doctors which was done the following day. The appointment was made for Monday 19th May at 5pm and given appointment docket (I have photo evidence of this). When mum & dad turned up on that evening they were told by the receptionist there was no appointment and turned away but were told my dad needed to measure and record his blood pressure twice a day and must do another urine sample and couldn't make a further appointment to see the doctor. They were not given any equipment to do the monitoring. The receptionist did say they had been trying to contact my parents on the house phone, my dad is deaf and can't hear the phone and if my mum wasn't around it couldn't be answered. On Beechfields file they have my mums mobile number so why didn't they ring that? No reason was given why they had been trying to get hold of my dad. My dad is an elderly person, nearly 80, after experiencing memory loss his treatment of care from the doctors is unacceptable. I have evidence of the appointment and caller list if required.

I would like an full explanation on why my dad was turned away, but I don't want to hear the doctor was off sick or just wanted an early day and how my dad is going to be looked after and treated going forward

Look forward to hearing your response

Claire Healands