Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Patient and calming

Posted By Chrispat9

"Patient and calming"

About: Royal Alexandra Hospital / Endoscopy

(as the patient),

I recently had an Endoscopy at the RAH.  Despite a busy list, staff were available to answer questions, booked in and settled quickly and kept up to date on when I may be taken.  Theatre staff were patient and calming and put me at ease explaining everything that was happening before doing anything.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 28/05/2025 at 15:21
Published on Care Opinion at 15:21

picture of Kevin Torbet

Dear Chrispat9

Thank you so much for taking the time to share your recent experience at the Royal Alexandra Hospital. We’re really pleased to hear that, despite a busy schedule, our staff were able to make you feel informed, comfortable, and at ease throughout your endoscopy.

Our teams work hard to provide compassionate and professional care, and it’s always encouraging to hear when this has made a positive difference to a patient’s experience. We will ensure your kind words are passed on to the endoscopy and theatre staff – feedback like yours is invaluable and greatly appreciated.

Wishing you all the best in your recovery and ongoing health.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k