Today I visited the nurse and was told to make 2 appointments using NHS digital services.
1 - tried to book a appointment at the Cheshire Phlebotomy - Victoria Infirmary and could not get the system to send me the passcode to my mobile. I checked and the number was correct, I could receive message from others.
2 - tried to book a GP appointment only to be told I have to do it at 8:00 a.m. the next day. The system couldn't queue my triage request.
What is going on! I worked for 30 years in the IT industry and can say this service is appalling. If you want to go digital make sure your business processes and digital processes are fit for purpose.
"Very poor digital service"
About: Witton Street Surgery Witton Street Surgery Northwich CW9 5QU
Posted via nhs.uk
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