"Very poor digital service"

Thank you for your review, we are sorry you are not happy with our digital service. Unfortunately we have no control over the Cheshire Phlebotomy IT, you will need to contact them if you wish a response. However, we will try and address your concerns regarding our digital triage requests. We do have to set a limit on the number of health forms we can receive in a day to be clinically safe, in order to control the numbers that can be safely triaged by the reviewing clinician. The capacity level is set differently each day depending on demand and available slots and we constantly audit the ratio of appointment requests versus the number of appointments we have available and increase depending on demand. We do, as a safety net, inform patients to telephone the surgery once capacity is reached if they feel an urgent appointment is required or they need to speak to us.

With regards to queuing of the health form this is not enabled, as without a cap we run the risk of there being an uncontrolled number of health forms ready to triage at 8.00 am reducing the capacity for that day even further. Unfortunately due to us not being a 24 hour service we do have to have a cut off point so that we can offer a clinically safe system, the same as we would have done with the previous system of phoning at 8 am.