Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

She was as professional as she was personable

Posted By BigPapaStu

"She was as professional as she was personable"

About: Forth Valley Royal Hospital / Orthopaedic Ward B23 Outpatients / Pre-op Assessment Unit

(as a service user),

Had a pre-op for a full hip replacement. I really wish I could remember the name of the lady who took care of me but nevertheless: she was as professional as she was personable. 

She took my sense of humour in her stride and she took my limitations into account during the appointment with care and professionalism. 

My ever increasing experience of the healthcare professionals at FVRH never fails to impress. I’ll never be able to thank those ladies and gents for the care I’ve been given over the last three years. 10/10!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sandra Myles, SeniorCharge Nurse, Pre Op Assessment, NHS Forth Valley 2 weeks ago
Sandra Myles
SeniorCharge Nurse, Pre Op Assessment,
NHS Forth Valley

Submitted on 23/05/2025 at 10:23
Published on Care Opinion at 10:23

Dear BigPapaStu,

Thank you for taking the time to share your kind words about your pre-operative experience.

It is wonderful to hear that your experience was such a positive one and I'm glad that we continued to impress with the care that you have received. It's rewarding to know that the teams dedication to ensuring we deliver person centred care has been reflected in your experience.

Your feedback means a great deal to all of my staff, I will ensure that your lovely comments will be passed on to the entire team it will be a nice boost for them all

May I take this time to wish you all the best with your planned surgery and a speedy recovery

Kind regards

Sandra

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k