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Brilliant service

Posted By cesmo

"Brilliant service"

About: Adult Health & Support Services / Primary Care Out of Hours NHS 24 / NHS 24 (111 service)

(as a parent/guardian),

My son had been feeling unwell since the Thursday, we had been to local chemist for advice, got over-the-counter medication, but by the Sunday his sinuses were blocked, sore throat and start of chest infection. 

Called NHS24 at 3pm, call taken within 15 min and after review was informed that he would be seen by NHSL OOH service.  A call then from NHSL OOH with an appointment for 9.30pm at OOH Douglas Street.

On arrival, 10 min wait, he was seen by CSW and had observations taken, back to waiting area and 10 min later seen by ANP Laura, who examined him and explained his conditions and antibiotics issued. 

Brilliant service from both services and after 5 days of antibiotics he's recovered and feeling fine. 

Thanks to all, as I know how busy the services can be :-)

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Responses

Response from Pamela Buddy, Service Manager, South Lanarkshire Health & Social Care Partnership last week
Pamela Buddy
Service Manager,
South Lanarkshire Health & Social Care Partnership

Submitted on 23/05/2025 at 14:28
Published on Care Opinion at 14:28

picture of Pamela Buddy

Good afternoon cesmo.

Thank you for taking the time to post about your positive experience when you had to attend the Primary Care Out of Hours service with your son for an appointment at Douglas Street, Hamilton.

I will pass on your lovely comments to Laura and the team and they will be very pleased to hear that the care your son was given was gratefully received.

I hope your son continues to recover well.

Take care, Pamela.

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 last week
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 29/05/2025 at 14:20
Published on Care Opinion at 14:20

Dear cesmo

Thank you for taking the time to share your story on Care Opinion. It's lovely to hear of the positive journey you and your son experienced from your initial call the 111 service to the care you received during your appointment at Douglas Street.

I reply on behalf of NHS 24, if you wish to share more information with me, including your Care Opinion user name then I can locate the agents you spoke with and share your kind words with them. We always try to ensure our staff see positive feedback to reinforce to them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your story and I am glad to read your son is recovering well and feeling much better.

Kind Regards

Laura

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