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"The service was excellent"

About: Arbroath Infirmary / Minor Injuries

(as a parent/guardian),

Attended with my teenage daughter who had injured her ankle.  The appointment was easily made via GP surgery receptionist, with a quick and time specific appointment. 

Service at Arbroath was excellent.  Nurse Holly was very friendly and thorough in her examination, explaining what she was doing and why.  Very relaxed and calming, she spoke in age-appropriate terms to my daughter too and thankfully, as there was no break (just torn ligaments), Holly gave good advice on what to do - and not to do - for ankle to heal correctly. Also advice on how to avoid repeating the injury.  

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Responses

Response from Rhianne Roberts, Registered Nurse, Minor Injuries and Illness Unit, Angus Health & Social Care Partnership last month
Rhianne Roberts
Registered Nurse, Minor Injuries and Illness Unit,
Angus Health & Social Care Partnership

Registered nurse, working within the Minor Injuries and Illness Unit in Arbroath and Whitehills hospital.

Submitted on 24/05/2025 at 10:27
Published on Care Opinion at 10:27


Dear DMcKR

Thank you for taking the time to complete a Care Opinion about your recent visit to the Minor Injuries Unit at Arbroath Infirmary. We appreciate all patient feedback as this helps to improve our service.

I am sorry to hear your daughter injured her ankle but delighted you felt the service in Arbroath was excellent.

We have a fantastic nursing team in Minor injuries who all strive to provide patients with the best care in a professional, friendly and age appropriate manner.

Nursing staff in the minor injuries service know how important it is for patients to be given advice on how to care for their injury. We also give patients worsening advice and what to do if they have any further concerns. I’m pleased to hear your daughters ankle wasn't broken but hopefully her torn ligaments are improving.

Thank you for your kind words and praise for Holly. I will ensure Holly and the rest of the team in Minor Injuries are made aware of your kind comments and wish your daughter a speedy recovery.

Best wishes

Rhianne Roberts

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