Text size

Theme

Language

"Being sceptical about therapy, and having my mind completely changed for the better"

About: Adult mental health / Talking Therapies Wolverhampton

(as a service user),

I went into therapy with little hope that anything positive would come from the experience. Being a busy student, I wondered if it would be a waste of time, as the other therapists that I have had haven’t seemed to have a great impact on the bigger picture.

However, as soon as the first appointment with Naomi, I felt hopeful, as I was heard, understood, and most importantly, I never once felt judged. Naomi is amazing at her role and I genuinely am amazed by the way that she balances her professional boundaries and interpersonal skills to create a down-to-earth atmosphere when I can confide in her about things on my mind. She is aware of her own learning barriers and puts things in place to make sure that they don’t impact her clients, which is inspiring!

Naomi has never been invasive, and asks thought provoking questions that got me talking without a second thought. My sessions felt like a safe environment where I was able to express and feel whatever I needed.

I am so grateful for the therapy I have received; I now have a tool box of techniques and skills that I can use to help manage the storm. Naomi has made me realise that I do not need fixing as I was never broken!

Thank you so much, I wish you the best in the rest of your career, you are doing amazingly!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from James Lowe, Patient Experience Facilitator, Patient Experience Team, Black Country Healthcare last week
James Lowe
Patient Experience Facilitator, Patient Experience Team,
Black Country Healthcare
Submitted on 20/06/2025 at 12:55
Published on Care Opinion at 12:55


Hell Tegan,

Thank you for taking the time to leave your feedback about your experience of Wolverhampton Talking therapies. I am glad you have had a positive experience, I have passed this on to the service manager who can pass this on to Naomi.

Kind regards,

James Lowe

Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k