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"Professional, courteous and knowledgeable"

About: Outpatients Services / Eye Outpatients diagnostic unit [EODU]

(as a service user),

I attended an appt with ophthalmology consultant Ms McNally. She was excellent, very thorough and explained everything very well.

The receptionist Emma was very good when I checked in, checking all my details. The nurse Shelley (I think) who did the testing was lovely and again explained exactly what she was doing and why.

I also had photos taken on the day and Brian and the technician were very professional, explained what was happening and what they needed to see.

The environment was clean and tidy, the waiting times were not long and every member of staff was professional, courteous and knowledgeable.

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Responses

Response from Adam Wright, Service Manager, Ophthalmology Services, Belfast Health and Social Care Trust last month
Adam Wright
Service Manager, Ophthalmology Services,
Belfast Health and Social Care Trust
Submitted on 23/05/2025 at 16:50
Published on Care Opinion at 16:50


Dear Belfast2025#,

I am delighted to read your kind feedback regarding the team. I will be sure to pass this on to them all.

Regards

Adam

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