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"Excellent team work! Thanks both!"

About: Children, Young People and Families and Specialist Primary Care / Worcestershire Community Dental Service

(as a service user),

I had toothache, which became severe when I ate hot food or drinks. The severe pain continued through the night, keeping me awake. I put an ice pack on my jaw to help with the pain as paracetamol and ibuprofen weren't making any difference. Part of my jaw also ached.

I made an emergency appointment at Moor Street were I was seen by David and Courtney. David soon assessed the problem & gave me some options. I chose to have the tooth removed. David patiently removed the tooth - far quicker than I imagined it would take. Courtney encouraged me to breathe through the process. 

Excellent team work! Thanks both!

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Responses

Response from Rachel Wakley, Business Manager, Worcestershire Community Dental Service, Herefordshire and Worcestershire Health and Care Trust 7 hours ago
Rachel Wakley
Business Manager, Worcestershire Community Dental Service,
Herefordshire and Worcestershire Health and Care Trust
Submitted on 27/05/2025 at 13:47
Published on Care Opinion at 13:47


Thank you for taking the time to share your experience with us. We’re very sorry to hear about the pain you were in, but we’re so pleased to know that your visit to Moor Street was a positive and reassuring experience.

We’re delighted that David and Courtney were able to support you so effectively during your emergency appointment. Your kind words about their teamwork, professionalism, and care will certainly be passed on to them—they’ll be very grateful to hear your feedback.

Rachel Wakley - Business Manager

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