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"Long waits and rude staff"

About: Daisy Hill Hospital / Emergency Department

(as a friend),

When first phoned a&e i was in a bit of a panic as i was worried about my girlfriend. The girl who answered was completely inconsiderate and seemed to just want to end the call as soon as possible.

In the hospital itself, my girlfriend got her bloods taken. Doctor said it would be no more than an hour. Currently closing in on 3 hours waiting while there are people here with little to nothing serious while my girlfriend is in a bad state. They're wasting not only our time but everyone else’s. I think you're better off staying at home as by the time they see you your illness will probably have healed on its own. Knew it was bad before but it has became worse. 

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Responses

Response from Lisa Small, Ward Manager Emergency Department / Short Unit, Daisy Hill Hospital, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust last month
Lisa Small
Ward Manager Emergency Department / Short Unit, Daisy Hill Hospital, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust
Submitted on 22/05/2025 at 11:27
Published on Care Opinion at 11:27


Thank you for taking the time to share your feedback about your girlfriends recent visit to our Emergency Department.

I am sorry to hear that your experience did not meet your expectations, and I want to apologize for any distress you may of felt.

We are committed to providing the highest standards of care at all patients and your feedback is essential in helping us improve.

Thank you again for taking the time to get in Touch.

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