Text size

Theme

Language

"Credit where credit due"

About: Thornbury Hospital (Sheffield)

After having such a bad experience following my surgery being cancelled I feel it is only right I correct and give credit where it is due to this hospital. After finally having my hysterectomy surgery on 15/05 the care and attentive compassion I received has been second to none

just wanted to take a minute out of my resting time to say the biggest thankyou I can possibly say to her and all the staff at Thornbury. Honestly there are no words to describe how absolutely blown away I have been following my surgery and the care received. This surgery is honestly life changing for me and I couldn't not drop them all a huge thankyou. It's easy to complain when things don't go to plan but credit where credit is due and the lady who dealt with my complaint and her staff deserve gratitude by the bucket full.

I want to thank this lady personally for taking the time both before and after surgery to come and see me. That meant so much to me and something she didn't have to do it was very much appreciated so thankyou. The phenomenal care from my consultant and his team in theatre were informative, reassuring and caring. 11/10! He has changed my life after years of being let down previously. The nurses in recovery are a haze but I do remember them being so lovely in the brief flashes I was with it. The nurses and hca then looking after me during my stay could not do enough. The nurse on night 1 ... so kind, caring and fantastic at her job. As was the nurse on a long day Friday, it was her birthday and she worked hard with a smile all day long going out of her way to help me get on my feet and get moving again. Lovely lovely lady. There was also a health care assistant helping me all day friday , who was like a bubbly breath of fresh air. Tall with light brown hair and going above and beyond to check I was ok always with a big smile. The catering staff were all wonderful with the food being second to none and always served with a smile.

All the staff on maplin are a credit to Thornbury.

Again there aren't enough thankyous I can give to the team. You are all wonderful and I am forever grateful to each one of you for the care I have received. Would recommend this hospital to anyone with 11/10 in every department.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Thornbury Hospital 2 weeks ago
Thornbury Hospital
Submitted on 20/05/2025 at 16:54
Published on nhs.uk at 16:54


Dear Rachel

Thank you for taking the time to write a wonderful piece about Thornbury Hospital, but more importantly about the Team!

I really appreciate the upset you faced was very stressful, but we never gave up in attempting to resolve this for you. I'm delighted that we were able to proceed with your procedure and that the outcome was a positive one for you. I hope your recovery continues at pace!

I will be sharing your comments with my Team, as you know they all work so hard and are so caring and attentive. They will be so proud when they read your review, as I was.

Take care

Kind Regards

Kosta Antoniou

Executive Director - Thornbury Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k