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"Attendance at Causeway hospital ED Coleraine"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Radiology Causeway Hospital / X-Ray Department

(as a service user),

I attended the emergency department at Causeway hospital Coleraine with an injury to my left foot. Very quickly I was through triage and placed in the green zone. After a short wait Dr Maguire examined me and sent me straight to x ray. On checking the x rays he noted that no bones were broken however he suspected I had sustained a rare injury, a Lisfranc fracture/ dislocation and arranged a CT scan which confirmed this. He then referred me to Altnagelvin orthopaedic dept who contacted me later that evening to arrange a follow up appointment the following week. Dr Maguire also contacted me the following morning to check on my condition and confirm that Altnagelvin had been in touch.

Having been admitted to the hospital at approximately 8.45am and being home by 4.30pm i cannot fault the level of care and attention i received from all the staff including Stephanie on reception in the green zone to the radiographers who carried out the x rays and ct scan, also the nurses who put my cast on and the pharmacist who shown me how to inject myself with Inhixa. However i would like to especially thank Dr Maguire for taking the time to check for this specific injury and the level of care he offered during my short visit to Causeway ED. 

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT 3 weeks ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT
Submitted on 28/05/2025 at 11:30
Published on Care Opinion at 11:30


Hello Mr Alexander

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED. I am sorry to hear that you have recently been unwell and had to attend the department for assessment and treatment.

I am delighted that whilst in the department you had a positive experience with all staff you encountered. Thank you for taking the time to leave this positive feedback. Positive feedback plays a vital role in boosting staff morale and reminding them of the fabulous care they deliver. I will ensure this feedback is shared with all staff you encountered, and I know they will be delighted to receive same.

I wish you a speedy recovery

Yours Sincerely

Victoria McCrory

ACSM CAU ED

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