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wait times

Posted By travellingcal

"wait times"

About: Outpatients Department / Clinic 3 - Fracture Clinic

(as a service user),

The wait times are ridiculous. We have to travel 2.5 hours to get here and even with an appointment we are already waiting one and a half hours. Your entire staff are scratching their heads in complete ignorance of the new computer system. 4/5/6 staff members huddled around a computer and noone actually working!!! Where has common sense gone? It's a ridiculous situation we have ti drive 2.5 hours here...and back and we are sat 1 and half hours after appointment time without being seen yet? 

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Responses

Response from Sandra Barr, Ward Manager Fracture Clinic Outpatients Department Altnagelvin Hospital, Acute, WHSCT last month
Sandra Barr
Ward Manager Fracture Clinic Outpatients Department Altnagelvin Hospital, Acute,
WHSCT

Submitted on 23/05/2025 at 09:50
Published on Care Opinion at 09:50

Dear travelling cal,

My name is Sandra and I am the manager of fracture Clinic Altnagelvin.I am so sorry that you have received a poor experience at your Clinic visit.I appreciate your patience in sitting 1.5 hours wait and hopefully you received a positive outcome when seen by clinician.Without knowing date and time I cannot look into whether other factors played a part in your delay in being seen.

To reassure you,staff are navigating the new patient record system and throughput should be much quicker as time progresses.

I hope that you received ongoing good care in light of any delays.Please do not hesitate to contact us if we can be of further assistance.

Sr Sandra Barr

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