"Bad communication"

My son is an inpatient, and to try to contact the dept that is supposedly caring for him is impossible, operator takes ages to answer, and when they do, they put you through to wrong dept/ person, and if you do manage to get through to ward, the staff really don’t have a clue , and don’t take the time to listen to you, I don’t live in the area, so need to contact by phone, I despair at the decline of this hospital, compared to 20 years ago, I would not recommend this hospital to anyone , especially the ward that my son is on ,