"Climbing a mountain comes with its challenges"

Having attempted  Snowdon, in North Wales during a Bank Holiday, with only 5 degrees at the summit. Wearing the correct Hiking boots are a must. Sadly I wore soft toe hiking trainers which caused a large hematoma on my toe and my toe nail to hang off.

I headed to Minor Injuries Department at the QVH and got seen to by Steve. He was pleasant and chatty and told me he was going to remove the nail. Steve removed the toe nail with little to no pain. Cleaned up the blood from the hematoma and bandaged the toe. Told me to come back a couple of days later to check on it and change the dressing, which I did

The department was really busy when I arrived and didn't calm down anytime whilst I was there waiting in the queue. The staff continued so work with a smile on their face and even with all the pressure they were under, you never felt like they would just rush you back out the door.

They were very attentive and full credit to Desiree and the team for still hanging in there when you can tell the department is not big enough and not staffed enough to cope, long term.

Would be great to see a new MIU onsite that is more private for patients and equipped with proper rooms as the curtains do not offer any privacy in any conversation between staff and public.