"Long wait for receptionist"

About: Royal Victoria Hospital / Genito-Urinary Medicine Royal Victoria Hospital Genito-Urinary Medicine BT12 6BA

Posted by Madbq95 (as a service user), last month

Had to wait 15 minutes this am to check in at GUM clinic as receptionist was AWOL. Annoying and also concerning as was worried I could miss my appointment. Someone eventually appeared carrying shopping!

More about:

Do you have a similar story to tell?

Responses

Conor McDowell RN

Assistant Services Manager / Lead Nurse, Genitourinary Medicine / Regional Fertility and Sexual reproductive Health,

Belfast Health & Social Care Trust

Submitted on 20/05/2025 at 17:31

Published on Care Opinion at 20:31

I am really sorry to read this as this is certainly not the journey we would want for any of our patients attending the clinic. I have taken this back to the team manager and this will be appropriately addressed to prevent this happing again.
I am sorry for any undue anxiety this situation has caused you and want to give you the assurance this matter is being dealt with.
Thank you for bringing this matter to my attention.
Conor

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Conor McDowell RN

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Long wait for receptionist

"Long wait for receptionist"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k