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"The way my daughter was spoken to was outrageous"

About: University Hospital Wishaw / Rheumatology

(as a parent/guardian),

My daughter suffers with Rheumatoid Arthritis and has been under the care of Glasgow Children's Hospital since she was 14. Once she turned 18 she was transferred to Wishaw.

No notes were sent to the nurse, so they asked my daughter to talk them through her history. She was asked when she had last had a blood test (she's on methotrexate). When she said a couple of months ago, the nurse told me daughter she'd better hope her liver is ok. We were given a 3-month supply of methotrexate but the Children's Hospital and never invited for a blood test.

The nurse continued to be extremely rude and dismissive of my daughter, telling her she's used to being cared for at the Children's Hospital, and she won't get that here. They continued by saying that if she needs any more steroid injections, she won't get gas and air here, she'll just need to get on with it.

At this point my daughter started to cry and I stepped in. Whilst I appreciate my daughter is now technically an adult, this was her first appointment at an adult hospital and in my view she was being spoken to like dirt.

The nurse didn't apologise but quickly turned very complimentary and friendly. They then took blood (something my daughter is very used to and never bothered by) where they caused a split vein which remained badly bruised for over two weeks.

As a result of this appointment my daughter has now become incredibly nervous around medical staff (something she never was before). I'm disgusted that someone in the caring profession can reduce a young girl to tears.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last week
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 27/05/2025 at 17:22
Published on Care Opinion at 17:22


picture of Jennifer Montgomery

Dear earthzq93,

Thank you for sharing your experience of University Hospital Wishaw, Rheumatology.

I am very disappointed to hear that your daughter had such a poor experience at her first adult appointment. This must have been very worrying time for her and I am sorry that you both didn't get reassurance while in the appointment.

In order for us to look into this further and respond to your concerns fully, please could I ask that you contact patient affairs who will be able to investigate and provide a personal response.

patientaffairs@lanarkshire.scot.nhs.uk

Best Wishes,

Jenni

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