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They were a great help to me

Posted By cafenh34

"They were a great help to me"

About: CGL Birmingham / Central & West Hub

(as a service user),

The lady on reception was a great help and gave me information and got me seen on time and supported me.

Having people like her is a great asset to the company. Need more people like her - her name Sumn

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Responses

Response from Lydia Broom, Service User Involvement Lead, The Service User Involvement Team, Change Grow Live Birmingham last month
Lydia Broom
Service User Involvement Lead, The Service User Involvement Team,
Change Grow Live Birmingham

Submitted on 22/05/2025 at 15:24
Published on Care Opinion at 15:24

picture of Lydia Broom

Dear cafenh34

Thank you so much for your lovely feedback about one of our receptionists Sumn.

My name is Lydia and I am responsible for listening and responding to people's feedback.

It sounds like Sumn did an excellent job in supporting you on the day you attended our service, and I am so glad that you were seen in a timely manner and received the information you needed.

Your feedback has been shared with Sumn and the rest of the team at our Central & West Hub, which was really appreciated.

Thank you once again for getting in touch with us, and I hope you continue to have a positive experience with our service.

Best wishes,

Lydia

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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