"Understanding practice "

Dear Janet Causer,

Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us.

Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements.

We are delighted to hear of your positive experience with the practice and how your required prescription has been issued and sent to your nominated Pharmacy.

We would like to apologise for any frustration caused if we did not communicate clearly with you around this request. Please be assured this is not the level of service we pride ourselves on, and your feedback will be shared across our wider teams and management team for learning and service development where appropriate,

These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services.

Once again, thank you for contacting us and being part of our practice.

Yours sincerely,

Gareth Evans

Operations Manager