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Thank you for such excellent care

Posted By JannyM

"Thank you for such excellent care"

About: Royal Devon & Exeter Hospital (Wonford) / Breast care and breast surgery Royal Devon & Exeter Hospital (Wonford) / Trauma and orthopaedics

(as the patient),

I have recently had surgery for a knee replacement.  Before that I had a toe fused and ganglion removal.  Recently, I was diagnosed with breast cancer, for which I am only at the beginning of my journey.  

I have had such excellent care at the RD&E Hospital.  Whichever department or team I have been under the care of, I have been treated with kindness, compassion and care.  From the receptionists to the nurses, surgeons, physios, radiographers - everyone.  Thank you for such excellent care.  We are truly blessed to have such a wonderful hospital with incredible staff in Devon.

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Responses

Response from Katie Gumede, Clinical Nurse Manager (Eastern Services), Dyball Ward (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Katie Gumede
Clinical Nurse Manager (Eastern Services), Dyball Ward (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 23/05/2025 at 06:53
Published on Care Opinion at 06:53

Dear JannyM

Thank you for taking the time to share your positive experience. We really appreciate it here at the RDUH.

It is wonderful to hear your feedback and we are so pleased that the care and treatment you received whilst you were in hospital was to a high standard and that you felt well looked after.

I will certainly pass on your feedback to the team. Feedback such as yours, helps the team to feel empowered and appreciated. They will be satisfied to know they have done a good job.

I wish you all the best in your future treatment.

Thank you again and best wishes,

Katie Gumede

Clinical Nurse Manager, Dyball Ward, PEOC RDUH

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Suzanne Grimstead, Clinical Manager (Eastern Services), Breast Care Unit (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Suzanne Grimstead
Clinical Manager (Eastern Services), Breast Care Unit (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 30/05/2025 at 15:31
Published on Care Opinion at 15:47

picture of Suzanne Grimstead

Dear JannyM,

Thank you very much for sharing your kind feedback.

I would like to reiterate everything that Katie has already said in her reply to you.

We understand how vital it is to feel supported and treated with kindness and care and we are so pleased to hear of your positive experiences throughout the RDUH.

I have passed on your feedback to the Breast Care Unit team and they really appreciate hearing this feedback from you.

We wish you well in your breast cancer journey.

Best wishes,

Suzanne Grimstead

Clinical Manager, Breast Care Unit, RDUH

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