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"Iron Infusion at 32 weeks pregnant"

About: Maternity care / Day Obs Unit

(as the patient),

Hello! I'm currently 32 weeks pregnant and I was in for an Iron Infusion. I had the most pleasant experience with Lorraine, she really put my mind at ease! Safe to say I was a little anxious but Lorraine talked me through the whole process from start to finish and she was more than helpful at making sure I was comfortable and aware of what was going on. She was lovely to speak to and very relatable as she spoke about her children and experience(s). She made sure to check in every 15/20 mins to make sure everything was going smoothly and made my day with a cuppa and some toast (hospital toast hits differently 10/10). Honestly thank you so much for such an easy experience and building the rapport to help my anxiety. Such a credit to the NHS. I really wish everyone meets a Lorraine. 

I wasn't able to catch all the names of staff but they were all so lovely, warm and welcoming and created a very relaxed yet professional environment! Thank yous all so much and I admire what yous do in your line of work! 

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Responses

Response from Laura Maunder, Lead Midwife, Maternity Assessment Unit/Early Pregnancy Unit/Johnston House/E Ward/Day Obstetric Unit/A ward, Belfast Health and Social Care Trust last month
Laura Maunder
Lead Midwife, Maternity Assessment Unit/Early Pregnancy Unit/Johnston House/E Ward/Day Obstetric Unit/A ward,
Belfast Health and Social Care Trust

Lead Midwife

Submitted on 22/05/2025 at 10:53
Published on Care Opinion at 10:53


Dear Shannonm,

I want to take a moment this morning to express my sincere gratitude for your wonderful feedback about the DOU Team and Lorraine. I truly appreciate you sharing your thoughts. I understand that visiting the hospital can be a worrying and anxious experience, so it's reassuring to hear that Lorraine went above and beyond to provide extra comfort and reassurance. I will ensure that your feedback is sent to Lorraine and the DOU Team.

Thank you again

Laura Stewart-Maunder

Lead Midwife

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