Text size

Theme

Language

"Dr Review (Nurse Practitioner - I think)"

About: Patford House Partnership

My review call was within in time slot allowed. But I found the NP didn't speak clearly and I had to ask her to repeat her questions several times before I could understand what she was saying. In the end I ended up agreeing with her just to end the call. Not really a satisfactory situation at all. I got fed up with continually asking her to repeat what she had just said. I agreed to have medication that I'm not happy about - asked three times what it was called (instead of statins) and still couldn't understand what she called it. I guess I will find out when I pick it up from the chemists - read a side effects and decide whether I want to take it or not

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patford House Partnership 2 weeks ago
Patford House Partnership
Submitted on 20/05/2025 at 16:13
Published on nhs.uk at 16:13


Dear Patient, Thank you for your feedback, and we are sorry to hear about your experience. It is important that you feel comfortable and fully informed during any consultation, especially when it involves medication. We understand how frustrating this must have been and will pass your comments on to help us improve how we communicate with patients. If you need any further help, please do contact us. Kind Regards, Julie Taylor - Operations Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k