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Excellent experience

Posted By Cavi2015

"Excellent experience"

About: Victoria Hospital / Day Intervention Unit Victoria Hospital / Ophthalmology

(as a service user),

I was admitted to the day intervention unit at the Vic on a Monday morning to have a planned eye surgery done. The whole system was absolutely flawless, very efficient staff, and the process was very smooth.

The nursing staff were very kind, and despite being very busy getting all the patients ready for theatre, they made time for everyone. 

The medical staff were excellent also and came to discuss my surgery before and after. I felt very well looked after. 

I felt very well looked after and I was discharged home a few hours after my surgery with all my medication and eye drops.

The nurse, Kareen, who looked after me was brilliant, very kind and professional, so particular thanks to her. 

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Responses

Response from Katie Black, Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL, NHS Fife 2 weeks ago
Katie Black
Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL,
NHS Fife

Submitted on 23/05/2025 at 14:31
Published on Care Opinion at 14:31

Dear Cavi2015,

My name is Katie Black, I am the Senior Charge Nurse in the Day Intervention Unit. Thank you for taking the time to feed back to us about your experience in our unit, we are really pleased that you found the who process was flawless and smooth and the nurses to be kind and efficient. I will share your kind words with all of the team.

We hope you are now recovering well at home, thanks again, Katie

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