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Terrible service.

Story from nhs.uk

"Terrible service. "

Been very unwell for the last few years. A few weeks back I was sectioned but released under grays hall. I was meant to be given appointment with doctor so not heard anything. Tried calling today(19/5/25) was on hold for 2 hours just to be cut off.

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Responses

Response from Grays Hall last week
Grays Hall

Submitted on 23/05/2025 at 16:31
Published on nhs.uk at 16:31

Dear Reviewer,

Thank you for taking the time to give your feedback on EPUT services. I am sorry that you have not heard anything regarding your appointment and that you were on hold for 2 hours only to be cut off. Please be kind enough to contact our Patient Advice and Liaison Team (PALS) by email epunft.pals@nhs.net or alternatively on telephone number 0800 085 7935 if you would like us to look into this matter for you. Once again please accept our apologies for the experience you had.

Thank you

The Patient Experience Team

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