Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Terrible service.

Story from nhs.uk

"Terrible service. "

Been very unwell for the last few years. A few weeks back I was sectioned but released under grays hall. I was meant to be given appointment with doctor so not heard anything. Tried calling today(19/5/25) was on hold for 2 hours just to be cut off.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Grays Hall 2 weeks ago
Grays Hall

Submitted on 23/05/2025 at 16:31
Published on nhs.uk at 16:31

Dear Reviewer,

Thank you for taking the time to give your feedback on EPUT services. I am sorry that you have not heard anything regarding your appointment and that you were on hold for 2 hours only to be cut off. Please be kind enough to contact our Patient Advice and Liaison Team (PALS) by email epunft.pals@nhs.net or alternatively on telephone number 0800 085 7935 if you would like us to look into this matter for you. Once again please accept our apologies for the experience you had.

Thank you

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k