A family member had an amazing service from the hospital at home team, unfortunately she had to be admitted to hospital following a blood test result.
The issue of the care at the Hairmyres Hospital is where my concerns lies.
From drop off by the ambulance, the care and health of the patient deteriorated rapidly all while being left in a wheelchair. We were told that Accident and Emergency was not responsible for a referral from the Hospital at Home team and we had to just wait for a medical professional to come from the ward.
We were also unclear at this point if the ward knew the patient was in A&E. Once we raised our concerns (5 hrs later) and that the patient's health was evidently worsening, a cubicle was available and the nurse was unhappy to send the patient to the ward without an A&E doctor assessing her, by this time the patient was unable to speak, walk and was confused due to already being told she had 2 infections.
Once on ward, it got slightly better but was also not the best experience, there was no stand for fluids, or a thermometer for basic observations, just a really bad experience all round.
Could I be provided with the process of admittance to hospital from the Hospital at Home team to make sure this doesn't happen again or a change is made to simplify the process for patients.
"Being admitted to hospital"
About: Hospital at Home / Hospital at Home Hairmyres Hospital at Home Hospital at Home Hairmyres University Hospital Hairmyres / Emergency Department University Hospital Hairmyres Emergency Department G75 8RG
Posted by leomb94 (as ),
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Update posted by leomb94 (a carer) last week
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