"Poor experience"

About: Wellington Way Health Centre Wellington Way Health Centre E3 4NE

Posted via nhs.uk 2 days ago

I submitted 2 online requests for different services and both were unactioned. In one instance for several weeks and would probably still be pending if I didn’t chase for a response via telephone which, defeats the point of online services. A more responsive approach beyond an automated generic acknowledgement would be nice.

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Wellington Way Health Centre

Submitted on 20/05/2025 at 18:49

Published on nhs.uk at 18:49

Dear John
I would like to thank you for your feedback but for us to make a difference I would need to investigate and see what happened. I am unable to do this as I don't have your details i.e. Full name and DOB.
I would be very happy to look into this and see what happened so that this does not happen again, please contact me via reception and they will make you an appointment to see me. I normally work Monday - Thursday but I am on annual leave next week from 27th May and will be back on Monday 2nd June 2025.
Debbie Russell
Practice Manager

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