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"Taking the positive out of a horrible negative"

About: Antrim Area Hospital / Ward C3 Female Surgical Mental Health Community Services / Acute Mental Health Psychology Service (AMPHS) Whiteabbey Hospital / Endoscopy Services

(as a service user),

Mid March I had a colonoscopy procedure done at Whiteabbey Hospital.

Unfortunately the procedure left me with a perforated bowel. I already have and ileostomy. I requested 5 times for the procedure to be stopped. I was in such a lot of pain.

I have had many colonoscopy done over 20 years having an ileostomy. I was left in so much pain. I bleed after the procedure, but during the early hours of the mornings I bled a lot and was admitted to Ward C3.

I met Alan the nurse who was looking after me. This nurse was totally amazing, he explained my plan of action with me about how they were going to look after me. He explained about my pain relief I could have and how often. 

This was such a traumatic experience I went through. I had a pulmonary embolism in 2007 after an attempted reversal, was on life support for 3 months and needed a year in a rehab unity to recover, but have never gotten over with this. I live with PTSD and constant nightmares from 2007 and this recent incident took a big toll on my mental health again.

Alan is a great nurse who was able to get me access to Mental Health Team in Antrim Area hospital and also Psychology. 

The staff in C3 Ward going from Alan to ward sister Ann and ward sister Claire were so empathetic, compassionate and very caring and couldn't do enough to help me through the trauma I suffered through no fault of my own. I was in very good hands right down to junior nurses and auxiliary nurses.

My husband requested a meeting with my consultant Mr Brynes privately, he knew how bad this experience was and the pain I was in. It was agreed with my husband and myself a plan going forward and this has been strictly kept to. I have been kept on pain relief and been comfortable, I also was helped with showers etc. This definitely took a lot out of me, but this ward C3 have been amazing with my care.

This all could have been avoided when I asked for the procedure to be stopped 5 times, but I would like to thank everyone from my consultant Mr Brynes, the two ward sisters and Alan and all auxiliary and trainee nurses were all very profession in my care. 

I only wish they could be recognised in anyway possible, as I don't think some of the staff get the proper appreciation they really deserve.

Again thank you to ward C3 staff and consultant. I hope people can take the positive out of a horrible negative that happened.

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Responses

Response from Pamela McCormick, Ward Manager, Whiteabbey Endoscopy Unit, NHSCT 3 days ago
Pamela McCormick
Ward Manager, Whiteabbey Endoscopy Unit,
NHSCT
Submitted on 02/06/2025 at 14:14
Published on Care Opinion at 14:23


Firstly can I just say how sorry I am that you had such a negative experience during your visit to Whiteabbey Endoscopy unit.

The team of staff who work in the unit at the weekend all try hard to ensure patients receive a high standard of care.

I am happy to hear that the plan of care put into place has proved a success and wish you well with the rest of your recovery.

I will be sure to pass on your comments to the team of staff involved in your care.

Thanks Pamela

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Response from Nuala O'Connell, Deputy Ward Manager, C3, NHSCT 3 days ago
Nuala O'Connell
Deputy Ward Manager, C3,
NHSCT
Submitted on 02/06/2025 at 14:16
Published on Care Opinion at 14:23


Good afternoon melonsj86,

My name is Nuala O'Connell and I am the ward manager on C3,

I am sorry to read about the issues you had following your procedure.

However I am glad to read that your experience in C3 was a positive one. Alan is an agency nurse who works a lot of shifts with us, I will personally pass on your kind words to him, I will also inform his agency of this feedback. Anne and Clare will also be delighted to read your kind words.

We are very proud of the team we have here in C3. All members of our team are invaluable and all contribute to the high level of standards we strive for on a day to day basis. It gives us all great pleasure to read to read that your experience with us was a positive one.

I will ensure all the teams you have mentioned in your feedback get the opportunity to read your feedback. Thank you for taking the time to share your experience and I really hope you are continuing to recover at home.

Many thanks

Nuala O'Connell

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Response from janet Barr-Crandles, Locality Manager & Lead Nurse for CMHT, Adult Mental Health & Learning Disability, NHSCT 2 days ago
janet Barr-Crandles
Locality Manager & Lead Nurse for CMHT, Adult Mental Health & Learning Disability,
NHSCT
Submitted on 03/06/2025 at 10:14
Published on Care Opinion at 10:59


Good Morning melonsj86,

Thank you for taking the time to tell us about what has clearly been a very traumatic experience for you.

However I'm pleased to read that you had the support from Alan who has supported you in many ways and in gaining access to mental health services. I do sincerely hope that the treatment and interventions from mental health services and the psychology department are improving your sleep, your overall well-being and helping you to manage the PTSD symptoms.

Thank-you for sharing your story.

Kindest Regards

Janet Barr-Crandles

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