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"No information after urgent cancer referral"

About: Aberdeen Royal Infirmary / Cancer Services (Medical Oncology) Aberdeen Royal Infirmary / Orthopaedics

(as a relative),

My husband was recently referred by his GP with urgent suspicion of cancer to the sarcoma clinic in Orthopaedics. We were told we would be contacted within 2 weeks. 3 weeks later we contacted the Orthopaedic clinic and they confirmed they received the referral the day after the GP sent it, but it had not been triaged and we were told that a doctor would look at it when they had time. We were also told they would probably look at it the following week. However when we called again the week after they informed the referral had still not been looked at yet and that we might maybe get an appointment sometime towards the end of July.

Surely this cannot be true, urgent cancer referrals are not left in a pile indefinitely until someone has time to look at them? Other departments triage at least once a week. We would understand if the referral was checked by a specialist doctor and they decided it was not urgent after all, but could we not be informed of this?

Our GP told us to keep calling Orthopaedics and ask to speak with the consultant's secretary, but we do not know who the consultant is or if one has been assigned yet! It has now been 4 weeks, we are are worried sick and the lack of information is making it all worse.

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Responses

Response from Alison Mckenzie, Nurse Manager, Orthopaedics & Neurology, NHS Grampian last month
Alison Mckenzie
Nurse Manager, Orthopaedics & Neurology,
NHS Grampian
Submitted on 22/05/2025 at 11:42
Published on Care Opinion at 11:42


picture of Alison Mckenzie

Dear E1,

Apologies for your experience.

I am the Nurse Manager for Ortho and would like to help. Could you contact Fiona Findlay Service Manager on 01224 556432 she will look into this for you.

Kind Regards

Alison McKenzie

Nurse Manager

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