"Unhelpful practice and promoting misuse of NHS…"

I'm very disappointed and deeply concerned with the way this GP practice handled a recent request for care. My brother, a student currently back home, tried to make an appointment for symptoms that may indicate diabetes. Instead of registering him temporarily as is allowed under NHS guidelines, the reception staff advised him to call 111 — and specifically told him to do it at 10 in the morning.

This kind of response feels like the practice is avoiding providing care and offloading patients onto already stretched services. It's deeply concerning when a practice chooses not to follow standard procedures that exist to make healthcare accessible — especially for conditions that require early diagnosis and management.

The NHS is meant to be about accessible, responsible care — not turning people away or pushing them elsewhere without due consideration.