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Was provided with a great quality service

Posted By Topher

"Was provided with a great quality service"

About: Raigmore Hospital / Gastroenterology

(as the patient),

Attended for an endoscopy. Pre appointment material was really good and let you know what to expect. Staff withing the department were great, from the initial checks, to the staff in the procedure room and the recovery team. Was provided with a great quality service. 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 3 days ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 22/05/2025 at 11:22
Published on Care Opinion at 11:22

picture of Sylvia Fraser

Dear Topher

Thank you very much for your lovely post following your appointment with Endoscopy Services at NHS Highland.

I am delighted to hear you have received such good care and that you found the materials to be really helpful.

It is always a pleasure to receive such kind comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have forwarded your feedback to the relevant team and asked that managers share this with all the staff involved in your care.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you have need of our services in the future your experience will be just as positive.

Thank you for taking the time to feedback your experience.

With kind regards

Sylvia

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