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Made sure I understood exactly what was going to happen

Posted By Mr Sore Ankle

"Made sure I understood exactly what was going to happen"

About: Glasgow Royal Infirmary / Trauma & orthopaedics (wards 26, 27, 61 & 62 )

(as a service user),

I damaged my ankle playing badminton and suffered an osteochondral defect and ligament damage which needed surgery.

I wish to thank every person involved in my care over this time, but I wanted in particular to mention the surgeon Mr Crane. The way he explained what to expect was excellent, I felt like he really made sure I understood exactly what was going to happen, and he was very approachable and listened and answered any questions I had.

Then at my post surgery check up he was again very helpful and positive. Getting surgery is quite an intimidating and frightening experience so I just wanted to extend my thanks to Mr Crane for making this as good as it could be. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 27/05/2025 at 10:54
Published on Care Opinion at 10:54

picture of Kevin Torbet

Dear Mr Sore Ankle

Thank you for taking the time to share your experience following your recent treatment and surgery. We’re so pleased to hear that you felt well supported and fully informed throughout your care journey.

Undergoing surgery can indeed be a daunting experience, and it’s wonderful to know that Mr Crane’s approach made such a positive impact. Clear communication, compassion, and taking the time to listen are values we strive for, and it’s fantastic to hear that Mr Crane exemplified these so well. Your comments will be shared with him and the wider team, and I know they will be very much appreciated.

Thank you again for your kind words. We wish you all the very best with your continued recovery.

Kind regards

Kevin

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