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Great doctor, rubbish admin

Story from nhs.uk

"Great doctor, rubbish admin"

About: Triangle Group Practice

I was fortunate to get a face to face appointment with the doctor within 2 days after using the online service. That said, the online service did not work the first time I tried and I did not find out until I called the surgery as I had not received any response.

Overall, the Dr was great and I am satisfied with the service I received.

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Responses

Response from Triangle Group Practice 6 days ago
Triangle Group Practice

Submitted on 20/05/2025 at 13:23
Published on nhs.uk at 13:23

Dear patient.

Thank you for your feedback and I am pleased that you were able to get a face to face appointment so promptly. Not sure why the online service did not work the first time for you and I will be monitoring this to see if there is any issues which need to be rectified.

Thank you again for your response.

John Smith

Practice Manager

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