"Amazing people"

I just wanted to thank the staff who looked after me in the Colchester urgent treatment centre, also mainly the surgical assessment unit where I was triaged and waited for a wonderful ENT consultant to assess and admit me, all the night staff on the 16th-17th of May, including the staff on the SAU ward were amazing, they went above and beyond to make me feel comfortable due to the long wait, but I felt so safe and seen and heard and I’ve never been so grateful for such wonderful people looking after me and not making me feel silly as it was quite a scary new experience for me being a young woman I hope the staff who worked these shifts in these departments could be told how grateful I am. I was an ENT patient admitted into the SAU overnight after being in the urgent care centre. Whilst the NHS gets a lot of complaints as the system as a whole needs to improve from higher up due to how overstaffed overworked and overpopulated we are, I still feel so lucky to have got all of that treatment for free and it is really down to those staff working tirelessly all day and night, with positive energy and such a caring nature that made a difference and are a credit to our country. Thank you so much :)