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"They told us everything we wanted and needed to know"

About: Victoria Hospital / Accident & Emergency Victoria Hospital / Paediatrics

(as a service user),

Our daughter had been vomiting for 36hrs and eventually showed a temperature of 39.1. She was very lethargic and zoned out so we phoned NHS 24 who referred us to A&E. 

When we got to A&E she was assessed and sent through to resus to get some oxygen and be monitored further. Nurses in A&E were amazing and very reassuring. 

We were then sent through to the children’s ward and again the nurses and doctors who we spoke to were amazing. They were lovely to our daughter who is only 18 months so was terrified. 

They told us everything we wanted and needed to know and kept us up to date throughout. They couldn’t have been any nicer. 

Overall both teams in both departments were lovely and amazing throughout. 

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Responses

Response from Lauren Harris, Senior Charge Nurse / Clinical Nurse Educator, Accident and Emergency, NHS Fife 4 months ago
Lauren Harris
Senior Charge Nurse / Clinical Nurse Educator, Accident and Emergency,
NHS Fife

Interim Senior Charge Nurse & Clinical Nurse Educator

Submitted on 21/05/2025 at 11:19
Published on Care Opinion at 11:27


Hello DB4695,

Many thanks for taking the time to communicate to care opinion, regarding the care your daughter and family received when attending the emergency department at what sounds like a distressing time.

I will forward the lovely feedback to all staff involved, I hope your daughter is recovering well at home.

Lauren

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Response from Pauline Hunter, Senior Charge Nurse, Paediatrics, NHS Fife 4 months ago
Pauline Hunter
Senior Charge Nurse, Paediatrics,
NHS Fife
Submitted on 21/05/2025 at 14:34
Published on Care Opinion at 14:34


Dear DB4695

Thank you for taking the time to leave these lovely comments it is very much appreciated.

I will pass this on to all staff- I hope your daughter is doing well.

Thanks Pauline

Senior Charge Nurse

Children's ward

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