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"Missed a fractured ankle"

About: Ninewells Hospital / Accident & Emergency Ninewells Hospital / Xrays and scans

(as a service user),

I attended Ninewells A&E early May for a planned X-ray after I’d had a fall and hurt my ankle a couple days before. The doctor who seen me asked if I was satisfied with their word that my ankle was not fractured, I said with all due respect I would like an X-ray. They obliged. After reviewing the X-ray the doctor told me there was good news and bad news, good news there is no fracture, bad news I had a bad sprain and bone spurs, and that a radiologist would review my X-ray and contact me if they detected anything that the doctor did not.

Two weeks later I went to see my GP about the bone spurs due to the pain in my foot. She checked my notes and informed the letter from A&E advised I had a malleolus avulsion - which she confirmed is a fracture. My GP was shocked at what I had been told. I have been walking on a broken ankle for 2 weeks. 

Not only did they not identify my fracture, no follow up call was ever received by the radiographer. I thought it was very poor level of care. I feel extremely let down, and find this standard of care is unacceptable. 

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Responses

Response from Kirsty Tonge, Consultant Accident and Emergency, Emergency Department, NHS Tayside last month
Kirsty Tonge
Consultant Accident and Emergency, Emergency Department,
NHS Tayside
Submitted on 30/05/2025 at 08:54
Published on Care Opinion at 08:54


Dear leozm68

I am sorry to hear about the concerns raised on your Care Opinion post

To allow us to look into this in more detail, I would encourage you to complain formally to the Complaints team at NHS Tayside and we will be able to investigate your concerns

Kindest regards

Dr Kirsty Tonge

Emergency Medicine Consultant and Co-Clinical Lead for EM Tayside

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