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Miscarriage care was exemplary

Posted By SL97

"Miscarriage care was exemplary"

About: Glasgow Royal Infirmary / Accident & Emergency NHS 24 / NHS 24 (111 service) The Princess Royal Maternity Unit / Gyn Ward and Outpatient Clinics

(as a service user),

I unfortunately had a miscarriage last weekend which was scary and heartbreaking but I have nothing but high regard for every professional who was involved in my care. I unfortunately don't remember every name but I will try my best to name everyone I do remember as each and every person deserves recognition.

I attended GRI A+E both Saturday and Sunday with bleeding and cramping. On the Saturday from the nurse in triage, to the HCSW Jade who took my bloods and settled me in to the doctor Adam who checked me over everyone was kind, compassionate and a credit to their profession. I was regularly offered pain relief, me and my husband were included in decision making and everything that was happening was explained to us in a way that we could understand. On the Sunday we had to call NHS 24 as the pain was much worse and the SCN/midwife Ann was attentive and took my concerns seriously, which is what resulted in my 2nd A+E visit. The triage nurse was again very kind and managed to speed up our process so that rather than waiting in A+E we went right to ward 56. The nurse Caitlin was again very kind and attentive and had a lovely manner, and the doctor Rebha although clearly rushed off her feet with emergencies did not make us feel like we were wasting her time or that she needed to be elsewhere throughout our contact, again very kind and explained things very well. Thankfully I didn't need an inpatient stay as my bloods were fine and the pain and bleeding had settled significantly so we got to go home to mourn our loss.

We had attended the EPU on the Tuesday after to confirm the miscarriage was complete and the staff there were lovely as well and explained the process and next steps very well. I left the whole experience feeling like it definitely wasn't my fault it was just a cruel trick of nature and it should hopefully not have any bearing on my future fertility.

Every person involved in my care is a credit to the NHS and in such a high pressure understaffed overworked environment at no point did I feel like a burden or that what I was going through didn't matter, I truly feel cared for and expertly communicated with. No one particularly wants to be in hospital and my baby was very much wanted but everyone who was a part of my journey made it a little easier to bear. My husband and I are extremely grateful to you all.

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Responses

Response from Kristoffer Robertson, Clinical Services Manger, Emergency Department and Acute Assessment - North Sector, NHS Greater Glasgow and Clyde 2 weeks ago
Kristoffer Robertson
Clinical Services Manger, Emergency Department and Acute Assessment - North Sector,
NHS Greater Glasgow and Clyde

Submitted on 21/05/2025 at 13:19
Published on Care Opinion at 13:19

Dear SL97

First and foremost, we are so deeply sorry for your loss. Please accept our heartfelt condolences to you and your husband during this incredibly painful time. Experiencing a miscarriage is a heart-breaking journey, and we are truly humbled that in the midst of your grief, you took the time to share your kind words and reflections about your care.

We are profoundly grateful to hear that our team — from the triage nurses and HCSW to the Doctors, Nurse Caitlin, and SCN/Midwife Ann — were able to offer you and your husband the compassion, attentiveness, and clarity you deserved. It means a great deal to know that you felt listened to, involved, and supported throughout such a distressing experience.

Your recognition of our staff’s dedication, especially in such a vulnerable moment, will be shared with each of the individuals you mentioned, as well as the wider team. It is our privilege to care for patients and families with dignity and empathy, and your words are a poignant reminder of how important that care truly is.

Please take all the time and space you need to heal. Our thoughts are with you and your family, and we’re here if you ever need us again.

Take care

Kristoffer Robertson

Clinical Service Manager

Emergency care and Acute Medicine

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Response from Deborah McCoach, Interim Lead Nurse, Emergency Care - North Sector, NHS Greater Glasgow and Clyde 2 weeks ago
Deborah McCoach
Interim Lead Nurse, Emergency Care - North Sector,
NHS Greater Glasgow and Clyde

Submitted on 21/05/2025 at 17:33
Published on Care Opinion at 17:33

Dear SL97

Thank you so much for taking the time to share your kind words during what must be an incredibly difficult time for you both.

On behalf of the Emergency Department team, I want to say how deeply sorry we are for your loss.

It means a great deal to our team to hear you felt supported and well cared for by our staff.

I will ensure your thanks are passed on to the team involved in your care.

Thank you

Debbie McCoach

Interim Lead Nurse

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Response from Nikki Harvey, Lead nurse -Gynaecology, Gynaecology, NHS Greater Glasgow and Clyde 2 weeks ago
Nikki Harvey
Lead nurse -Gynaecology, Gynaecology,
NHS Greater Glasgow and Clyde

Submitted on 22/05/2025 at 08:34
Published on Care Opinion at 08:34

picture of Nikki Harvey

Dear SL97,

Thank you so much for taking the time to share such thoughtful and heartfelt feedback, especially during what must be an incredibly painful time for you and your husband. I am so sorry for your loss. Experiencing a miscarriage is heartbreaking, and I want you to know that the thoughts of the team are with you both.

It truly means a great deal to hear that despite the difficult circumstances, you felt supported, cared for, and treated with compassion and respect by the teams at A&E, Ward 56, and the Early Pregnancy Unit. Your kind words about the staff — from nurses to healthcare support workers, midwives, and doctors — are deeply appreciated and will be shared with everyone involved. Recognising the efforts of individuals like Jade, Adam, Ann, Caitlin, and Rebha will undoubtedly mean a lot to them.

We are especially grateful that you felt heard, informed, and included throughout your care. That’s exactly what we hope every patient experiences, even in the most challenging of times.

If you need additional support this is a good website:

www.miscarriageassociation.org.u

Thank you again for your incredibly kind words, and we wish you and your husband a gentle recovery.

Kind regards,

Nikki

Nikki Harvey Lead Nurse Gynaecology

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 2 weeks ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 22/05/2025 at 15:45
Published on Care Opinion at 15:45

Dear SL97

Thank you so much for sharing your story on Care Opinion.

Firstly, I want to say how deeply sorry I am to hear about your miscarriage. I can only imagine how painful and difficult this time must be for you and your husband. Please know our thoughts are with you both.

I’m replying on behalf of NHS 24 and want to thank you for taking the time, despite everything you’re going through, to share your kind words about the care you received.

If you feel comfortable doing so, and are willing to share a little more detail with me, including your Care Opinion username, I’d be very grateful. This would allow me to identify the team members you spoke with so I can pass your lovely feedback directly on to them. We always like to ensure our staff know how much their care and compassion are appreciated by our callers.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for taking the time to share your experience.

Warmest regards,

Laura

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