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Saying thank you just isn't enough

Posted By ScoobyKev

"Saying thank you just isn't enough"

About: Victoria Hospital / Cardiology

(as a service user),

Came in after a GP referral as was feeling breathless after light exercise. Sent into the ECAS department for an ECG and blood tests. 

Consultant confirmed I’d had a heart attack so was immediately admitted into the Victoria Hospital Kirkcaldy. 

The staff I’ve met here have been friendly, kind and super supportive. 

I’ve been constantly monitored since arriving and reassured that I’m in a safe place and will be sent for an Angiogram as soon as possible. 

People are quick to criticise and complain but I’d like to say the opposite; that I can’t fault my treatment and the staff I’ve encountered from the consultants, cleaning staff, nurses, porters, auxiliaries have all been super professional and ultra supportive while working under extreme pressure. 

Saying thank you just isn’t enough. 

Well done everyone involved in my care 👏 


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Responses

Response from Emily Bell, Chief Cardiac Physiologist, Cardiology, NHS Fife 4 months ago
Emily Bell
Chief Cardiac Physiologist, Cardiology,
NHS Fife

Submitted on 21/05/2025 at 11:55
Published on Care Opinion at 11:56

Dear ScoobyKev, thank you for taking the time to post your experience on Care Opinion. I am glad to hear that you have found the staff professional and supportive and that you feel reassured with your care. I will pass your comments on to all the staff in ECG.

Kind Regards


Emily Bell

Deputy Head of Service Cardiorespiratory Department

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Response from John Smith, Porter Manager, Corporate Services, NHS Fife 4 months ago
John Smith
Porter Manager, Corporate Services,
NHS Fife

Submitted on 21/05/2025 at 15:19
Published on Care Opinion on 22/05/2025 at 08:12

Hi my name is John and I am the Porter Manager here at VHK.

Thanks so much for providing feedback, this is much appreciated and I will ensure to pass this on to the Porters for you.

I am happy to hear your journey with us was a good one for you and I wish you good health for the future, thanks again.

John

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