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"Maternity Care: Journey from NHS Highland to NHS GGC"

About: Caithness General Hospital / Maternity care Queen Elizabeth University Hospital Glasgow / Maternity care Raigmore Hospital / Maternity care

(as a service user),

I had my second baby in February and the care I received from QEUH and the community midwives was absolutely fantastic. Especially compared to how I was treated by NHS Highland during the same pregnancy. 

All the midwives on ward were so nice and made me feel cared for, staff on labour ward were brilliant too. I can't remember everyone but Laura on antenatal ward was especially great and Tamara on labour ward.

I moved my care from NHS Highland to GGC after feeling like I had no choice but to go back to Glasgow to deliver due to the standard of care I'd received between Raigmore and the Caithness Community Midwife Unit. 

I saw a midwife, at 39wks and consultant at 39wk3. I had a previous high risk pregnancy and severe mental health problems and that was the first time I saw a consultant in person because I was not able to see an OB consultants at Caithness. Why do the OB consultants not come to Caithness?

It's bad when I can say waiting 2 hours for an appointment is still better care than I received from NHS Highland who left a suicidal pregnant women alone and suffering. When I told the team leader in Caithness I felt like I didn't even want to be pregnant anymore I was told that pregnancy is supposed to be a happy time.

I went down to Raigmore at 16wks to see a consultant, instead I saw a registrar who did not tell me the truth about things and student I did not consent to remaining in the room. 

It was like night and day being cared for in Glasgow and Caithness and I can't thank the staff in QEUH enough.

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Responses

Response from NHS Highland 4 days ago
Submitted on 21/05/2025 at 13:33
Published on Care Opinion at 14:13


Dear Tired-And-Fed-Up

Congratulations on the birth of your second baby.

Thank you for your feedback. Please feel free contact me if you wish to discuss your care experience in NHS Highland.

Sharon Graham

Lead Midwife

Tel: 07483414192

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Response from Carole Murphy, Divisional Midwifery/Nurse Manager , Raigmore Maternity Unit, NHSH 4 days ago
Carole Murphy
Divisional Midwifery/Nurse Manager , Raigmore Maternity Unit,
NHSH
Submitted on 21/05/2025 at 13:59
Published on Care Opinion at 13:59


Hi Tired-And-Fed-Up,

Congratulations on the birth of your 2nd baby in February. I hope you are all settling in to your new family routine and that you are all enjoying this fantastic weather while it lasts.

I am so sorry to hear that you were left feeling dissatisfied with the care that was offered in NHS Highland- this is obviously far from the care that we aim to deliver.

I am delighted to hear that the care you received from NHS GGC, QEUH was good.

NHS Highland truly embraces all feedback from service users. If you wish to reach out to our Feedback team we would be able to look at your care and discuss in more detail.

Once again congratulations, and please do reach out if I can be of support or assistance.

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