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A prolonged wait for results and lack of patient consultatio...

Posted By Ignored246

"A prolonged wait for results and lack of patient consultation"

About: North Devon District Hospital / Gastroenterology

(as the patient),

Over a year I underwent a number of tests for stomach pain and heartburn, including an endoscopy. I was told at the time there was nothing to show on any tests. Now after 10 months I’ve had a letter from the hospital saying the biopsies show a high probability of coeliac disease and I should get a blood test. This has now been done and coeliac has been confirmed again just by a letter. I’ve had no chance to ask why this wasn’t noted for so long or any chance to ask any questions, just told that I’ll be referred to a dietitian.

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Responses

Response from Ali Cousins, Operations Manager, Medicine (Northern Services), Endoscopy, Gastroenterology, Hepatology (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Ali Cousins
Operations Manager, Medicine (Northern Services), Endoscopy, Gastroenterology, Hepatology (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 21/05/2025 at 10:54
Published on Care Opinion at 10:54

Dear Ignored 246,

Thank you for taking the time to give us your feedback. I am sorry to hear about the delay that you have experienced with receiving your results.

I would be very happy to look into this for you if you were happy to provide your details. My email address is alison.cousins2@nhs.net. By sharing your details I will also be able to share your feedback with those involved for learning.

Kind regards

Ali Cousins, Operations Manager - Gastroenterology and Endoscopy

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Ignored246 (the patient)

Following your response I emailed you immediately giving my details and full information about my complaint and there has been no reply at all. This goes further to confirm the lack of patient care I have experienced so far.

Response from Ali Cousins, Operations Manager, Medicine (Northern Services), Endoscopy, Gastroenterology, Hepatology (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Ali Cousins
Operations Manager, Medicine (Northern Services), Endoscopy, Gastroenterology, Hepatology (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 30/05/2025 at 12:40
Published on Care Opinion at 12:40

Dear Ignored246,

I am sorry that you have not had a response to your email. I have checked but I do not appear to have received any emails relating to the above feedback since my response on 21/5/25.

I would still be very happy to look into this for you if you could resend your email to alison.cousins2@nhs.net and also include rduh.patientexperience@nhs.net.

If you would prefer to speak over the phone you can contact me on 01271 322577 and ask to be transferred to extension 2167.

Apologies again for the delays.

Kind regards

Ali Cousins, Operations Manager - Gastroenterology & Endoscopy

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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