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"Amazing care"

About: The Great Western Hospital

The consultants, doctors, nurses and carers on Mercury Ward were all absolutely amazing. They looked after my mother so well for 3 weeks until her death. She was first priority to them and she was given the utmost respect and care at all times. The wards were clean and tidy and run very efficiently as far as I could see. The palliative care team were also amazing and made her last few days as comfortable as they could. NHS gets a lot of bad press but when you experience first hand the dedication and professionalism of everyone around you it makes you proud to have witnessed it. A massive thank you to you all…!

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Response from The Great Western Hospital 3 weeks ago
The Great Western Hospital
Submitted on 11/06/2025 at 08:30
Published on nhs.uk at 08:31


Dear Robin Carter

Thank you very much indeed for writing with a compliment of your experience at the Great Western Hospital.

I will pass on your thanks and kind remarks to all those concerned.

We feel very proud of the services we provide and our staff who work extremely hard to consistently provide high standards of care. I know that they are very heartened by such letters of appreciation and can I thank you for taking the trouble to write in the way that you have.

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