"Unpleasant communication"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary Accident & Emergency G4 0SF

Posted by Mar (as other), last month

There was a staff member I saw who works in the A & E Department of a Glasgow Hospital who, whilst doing there job properly, had a most unpleasant way of saying things in my opinion. I feel so upset by this person.

Do you have a similar story to tell?

Responses

Deborah McCoach

Interim Lead Nurse, Emergency Care - North Sector,

NHS Greater Glasgow and Clyde

Submitted on 22/05/2025 at 09:39

Published on Care Opinion at 09:39

Dear Mar
Thank you for taking the time to share your feedback. I am very sorry to hear that your experience with one of our staff members was upsetting.
It is never our intention for anyone to feel spoken to in an unpleasant way.
Please be assured we take concerns like this seriously.
We value your feedback as it helps us to reflect and improve. If you would like to email me directly in order for me to review and discuss with the staff member.
My email is deborah.mccoach@nhs.scot
Thank you
Debbie McCoach
Interim Lead Nurse
Emergency Department

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