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"Fitting of coil for HRT"

About: Highland Community Services / Sexual Health Service

(as a service user),

I recently had a Mirena coil fitted for HRT purposes, and I wanted to express my sincere thanks for the outstanding care I received. Dr Lawson and her assistant Cath were absolutely wonderful — warm, kind, and incredibly professional throughout the entire process.

From the moment I arrived, I felt completely at ease. Dr Lawson took the time to explain everything clearly, answering all of my questions with patience and compassion. The procedure itself was carried out with impressive efficiency, and I was genuinely surprised by how smoothly everything went. Cath was also incredibly reassuring and attentive, which made a big difference to my comfort and confidence.

The level of care and communication I received was truly excellent. I felt listened to, respected, and very well looked after. I’m so grateful to have been in such capable and caring hands — thank you both for making what could have been a daunting experience so positive.

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Responses

Response from Kimberley MacInnes, Lead Nurse/Service Manager, Highland Sexual Health, NHS Highland last week
Kimberley MacInnes
Lead Nurse/Service Manager, Highland Sexual Health,
NHS Highland

I manage the sexual health service in North Highland, I am also the Lead Nurse for the service.

Submitted on 25/07/2025 at 12:53
Published on Care Opinion at 12:53


picture of Kimberley MacInnes

Dear Abby Labrador.

Thank you for taking the time to post your story on Care Opinion.

I am please that your experience while attending our service was positive and that you felt reassured by and had confidence in the staff managing your care. I will ensure that D Lawson and Cath are advised of your kind feedback, as well as the rest of our team, it is much appreciated.

Yours Sincerely

Kimberley MacInnes

Service Manager/Lead Nurse

Highland Sexual Health

NHS Highland.

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