"Miserable reception staff"

About: Maybush Medical Centre Maybush Medical Centre Portobello Road WF1 5PN

Posted via nhs.uk last month

First visit after moving surgeries. I found the two reception staff to be rude, miserable and unhelpful.
The first one could barely answer, the other one joined in, neither showed any interest and I believe gave false information because they couldn’t be bothered to look into my request. After reading about my request on NHS online, they provided completely the wrong information.
Poor reception staff.

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Maybush Medical Centre

Submitted on 20/05/2025 at 17:56

Published on nhs.uk at 17:56

We’re very sorry to hear about your experience but thank you for bringing this to our attention. We strive to deliver courteous, helpful service at every point of contact, and it sounds like we fell short on your first visit. Please accept our sincere apologies for the mis-information you received and the way you were treated. We take your feedback seriously and will be reviewing our reception processes and staff training immediately to ensure this doesn’t happen again.
We would like to discuss the details of this with you directly so that we can correct any errors and make things right. We do hope that we can restore your confidence in our Practice.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Miserable reception staff

"Miserable reception staff"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k