"Was good nurse who cleaned my finger "

Good afternoon,

Many thanks for your review and your feedback. I am glad you had a good experience with our nurse. However, I am sorry for the way you have been left feeling following your interaction at Reception. We are very keen to put this right, but you have left your review anonymously, so we don't know who you are.

I have reviewed all of the appointments that have taken place with the nursing team over the last few days. For those patients I have identified who came for a dressing, it appears that the lady doing the dressing has already booked a follow up appointment for these patients. I am therefore hoping that this has been a misunderstanding and that the nurse has already booked you in.

I would be very grateful if you could telephone reception at your earliest convenience and ask to speak to me (Louise) or Dan. We are keen to confirm that, either you have been booked a follow up appointment already, or get you an appointment booked so that you can receive the follow up care that you need. We would also value the opportunity to apologise to you directly, and to relieve your concerns before the weekend.

Many kind regards,

Louise Hewitt

Operations Manager

St Peter's Medical Centre